What in the WORLD?

 

Yesterday, I was going through my email and saw one from the girls' dentist. The subject line is read "Code of Conduct."

"Our staff is dedicated to providing the highest quality of care to our patients. Please show them the respect they deserve as they carry out their duties. Please remember CDA is dedicated to providing a calm and safe environment for our community's children."

What level of disrespect has to occur for you to send an email like that to all your clients. What the actual hell? 

Then they listed the tenets of the Code.

As a patient or guardian visiting our practice, please consider the following:
• If you have any questions about the care or are unhappy with the service received in our office, please contact our practice manager before you leave our office so that any clarifications about your care or the services you received can be addressed.
• Please communicate all issues that you wish to discuss with the doctor at the time your appointment is scheduled, so that an appropriate amount of time can be allotted. If you do not do this in advance, another visit may be necessary so that the doctor can give all patients the time and quality of care they deserve.
• Questions about your bill can be addressed by our billing manager.
• Our practice follows a zero-tolerance policy for aggressive behavior directed by patients against our staff.
• Please be courteous with use of your cell phone and other electronic devices. When interacting with any of our staff, please put your devices away. Set the ringer to vibrate before storing away.
• Adults are expected to supervise their children.
The following behaviors are prohibited:
• Possessing firearms or any weapon.
• Intimidating or harassing staff or other patients.
• Making threats of violence through phone calls, letters, voicemail, email or other forms written, verbal or electronic communication.
• Physically assaulting or threatening to inflict bodily harm.
• Making verbal threats to harm another individual or destroy property.
• Damaging business equipment or property.
• Making menacing or derogatory gestures.
• Making racial or cultural slurs or other derogatory remarks.

It is so disappointing the way some people behave. It is so disappointing that this dental office that services children, believed this was necessary. 

Just be kind. 

#WakeUp100

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